BOX OFFICE TERMS & CONDITIONS

Definitions

In these Terms & Conditions, the following words and expressions have the meanings set out below:

“Small World Music”, “SWM”, we, us, or our refers to Small World Music.
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‍“Customer”, you, or your refers to any individual who purchases tickets, accesses our website, or attends events and venues produced, organized, or authorized by Small World Music.

“Venue” refers to any physical location or space where Small World Music authorizes, produces, or hosts an event.

“Event” refers to any concert, performance, workshop, or live entertainment organized or presented by Small World Music.

“Ticket” refers to any valid proof of purchase or admission acquired via tickets.smallworldmusic.com. Please note that tickets acquired through third party or partner platforms are subject to the specific terms and conditions of that respective provider, and Small World Music assumes no responsibility for those external transactions.

If you have any questions, please feel free to contact boxoffice@smallworldmusic.com.

Ticket Sales and Refund Policy

All tickets purchased through tickets.smallworldmusic.com are available for refunds 7 days prior to the event date.
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Any refund requests received past 7 days of the event will be final sale; no refunds or exchanges will be honored.

Please note that all tickets are listed in CAD and subject to taxes.

Small World Music is not responsible for non-refundable third party processing fees or personal circumstances that prevent attendance.

Ticket Purchase Restrictions

To ensure fair access for all guests, Small World Music maintains a default limit of 10 tickets per purchase, though these limits may vary depending on specific artist or event requirements. Additional promotions or access codes offered during the sale period are excluded from this limit unless otherwise stated.

Purchases made using multiple accounts, billing addresses, or similar payment methods in an attempt to exceed these limits may result in ticket cancellation without notice. In such cases, we may refund the ticket price only; all associated processing and service fees remain strictly non-refundable.

Certain tickets may be sold with specific conditions or seat restrictions, such as a side, limited, or obstructed view. Any such restrictions will be clearly stated prior to or at the time of booking. It is the purchaser’s sole responsibility to review and understand all restrictions before completing a purchase.

No refunds or adjustments will be issued on the day of the event.

Ticket Prices and Adjustments

Small World Music reserves the right to adjust ticket prices, taxes, and service fees at any time without prior notice. Please be advised that we do not provide price adjustments, price matching, or refunds based on fluctuations in ticket pricing or subsequent promotions. All sales are final at the time of purchase, and it is the purchaser's responsibility to confirm the total price, including all applicable fees, before completing the transaction.

Performance Schedule and Timing

We want you to have the best experience possible, so please keep in mind that event start and door times are subject to change without notice.

For clarity, door opening and closing times may differ from the actual performance schedule.

While we look forward to seeing you, Small World Music is not responsible for delays or schedule shifts. We kindly ask that you monitor your tickets and official communications for the most up-to-date info, as it is the purchaser's responsibility to stay informed. Small World Music assumes no liability for missed portions of a performance due to late arrival or changes in the event schedule.

Missed Performances

We want every show to be a smooth experience, so we encourage all guests to plan accordingly and arrive early prior to the posted performance times.

Please note that refunds will not be granted if a performance is missed due to transit closures, traffic, or other personal disruptions.

Exceptions to this policy only apply if Small World Music issues an official production notice announcing a formal change to the event.

Weather Policy

Unless otherwise officially communicated by Small World Music or our presenting partners, tickets that are not used due to inclement weather cannot be refunded.

We appreciate your understanding that our events move forward as scheduled unless a formal cancellation is issued. If an event is officially cancelled or rescheduled due to extreme weather, we will provide an official production notice regarding any applicable next steps.

Ticket Resale and Authenticity

Small World Music is not responsible for tickets purchased through unauthorized third-party websites or secondary markets. To ensure your tickets are valid, we recommend using only our official ticketing platform.

Tickets may not be resold for more than their original face value. Any tickets identified in violation of this policy may be cancelled without notice, and no refunds or compensation will be provided.

Events and Seating

Assigned Seating
To ensure a comfortable experience for everyone, we kindly ask that all ticket holders remain in the seat assigned on their ticket. Moving to another location is only permitted with prior approval from venue staff.

Please note that Small World Music reserves the right to re-assign, remove, or revoke tickets at its discretion if an individual is disrupting the performance or behaving inappropriately. In such cases, no compensation or refunds will be issued.

Seating Map
Our venue layouts and seating maps are provided for guidance only and are subject to change at any time without prior notice.

While we want you to be happy with your view, please note that conditions may vary depending on the specific venue.

Exchanges may be possible up to 7 days prior to the event, though availability is not guaranteed and is subject to the unique requirements of the performance.

Accessibility

Small World Music is committed to providing an accessible and welcoming environment for all our guests. While wheelchair-accessible seating varies by venue, we strive to accommodate all needs. To ensure we can provide the best possible experience and have your space ready for your arrival, we encourage patrons to contact us at boxoffice@smallworldmusic.com as early as possible, ideally by the morning of the event.

Accessible seating is reserved specifically for patrons with disabilities and their companions. If you have any specific accessibility requirements or questions about a venue’s layout, please reach out, we are happy to help.

Age Restrictions and Capacity

Events may be subject to age restrictions indicated at the time of purchase. For 19+ events, valid government-issued ID is required for entry; no refunds will be issued for denied entry due to lack of ID.

For all-ages events, children under age 4 may attend without a ticket if they remain on a lap.

Please note that all guests are subject to legal capacity limits. We are not responsible for an inability to admit guests once capacity is reached.

Age Restrictions and Capacity

Admission for late arrivals cannot be guaranteed. To enjoy the full experience, we encourage all guests to arrive early and carefully review the performance start time. Entry for latecomers, or for anyone returning to the venue after exiting, is subject to the nature and flow of each show and remains at the sole discretion of our Front of House team.

When possible, late seating may occur during a suitable break in the performance and may involve assignment to alternate seating to avoid disrupting the artists and other guests.

It is the purchaser's responsibility to make appropriate arrangements to ensure arrival in a timely manner.

In the event a performance begins as scheduled and is missed, no refunds or partial refunds will be issued.

Assumption of Risk

To ensure a safe experience for everyone, please note that by attending a Small World Music event, you voluntarily assume all risks incidental to the performance, whether occurring before, during, or after the show.

As performances may feature high-volume sound levels, we strongly encourage the use of ear protection to ensure you can enjoy the music safely. By entering the venue, you acknowledge these risks and agree that Small World Music and its partners are not liable for any injuries, losses, or damages resulting from your attendance.

Special Effects

We want everyone to enjoy our shows safely, so please be aware that some events may feature special effects, including strobe lighting, haze, fog, or other visual elements. These effects may not be suitable for individuals with epilepsy or similar medical conditions.

If you may be affected by these elements, we kindly ask that you take any necessary precautions before attending. By entering the venue, you acknowledge these risks and agree that Small World Music is not liable for any reactions or injuries resulting from these effects.

Health and Safety Acknowledgement

Small World Music strives to provide a safe environment, yet guests acknowledge an inherent risk of exposure to infectious diseases in any public space. Attendance is voluntary and at your own risk. For the safety of the community, we kindly ask that any guest feeling unwell refrain from attending.

Personal Safety and Medical Assistance

Guests are solely responsible for their own safety and the safety of any minors in their care. Attendees agree to follow all staff instructions and posted signage. Small World Music does not provide medical treatment.

In the event of a medical need, our team may assist in contacting third-party emergency services. We assume no liability for services provided by these third parties or for any associated medical costs.